TERMS & CONDITIONS

CANCELLATION OR NO-SHOW POLICY

Should you need to cancel, please arrange it two weeks prior to your arrival. Cancellation of a reservation outside the 14 days from the arrival date, the first night accommodation fee will be charged. Should you wish to cancel your reservation within 14 days of arrival or in case of no show or modification; the guest will forfeit the entire accommodation fee. Should you disagree on our policies above please contact us to discuss or we understand that you authorize The Boathouse Resort Tea Gardens to implement the policies where they apply; meaning the fees incurred will be debited from your credit card.

CREDIT CARDS

We accept Credit Cards and Cash but do not accept cheques on arrival. Credit card surcharges apply.

CHECK IN/CHECK OUT

Check-in is from 2.00 pm on the day of arrival and check-out is 10.00 am on the day of departure. Late checkout can be arranged if available, and may incur an extra fee. If you need to check out outside of reception hours please contact us during office hours to finalise your guest account prior to departure.

ARRIVAL

Our office hours are 8.00 am to 5.00 pm Monday to Friday, Sat & Sun office hours are 8am to 4.00pm Should you be arriving outside of this time we ask that you call reception to make alternative arrangements. On Arrival full payment for your accommodation is required. Whilst individual apartments can be booked, and all efforts of management will be made to maintain the booking for the chosen apartment, management do not guarantee the allocation of any specific apartment.

NOTICE

It is appreciated that our guests could mindfully look after the apartments while staying and also keep the items in the same apartments. Please do not move the furniture or homeware around when you have a party with group stays. The damage to the apartment or furniture of the apartment will incur furniture replacement fee and/or penalty fee.