Dec, 2021
Dec, 2021
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Booking Terms & Conditions

COVID-19 Cancellation Policy

If at any time inside 30 days prior to your arrival, your registered address as it appears on your drivers license, is declared in Covid Lockdown, we will arrange for your deposit to be transferred to a future arrival date.  If you are placed into Lockdown 30 days or more prior to your arrival, standard refund terms apply at your choice.   Should you enter Lockdown at any time up to the day of arrival, you will never lose your deposit and you will never be charged the full price of the Apartment.

Important Notice - Covid-19 Lockdown Conditions

Please do not make a reservation for a date that is still within a Covid Lockdown period.  You will be required to prove that you are not from a Covid Lockdown location on arrival and check in.  You will forfeit the entire cost of your reservation if you attempt to check in from a lockdown area.

Cancellation Or No-Show Policy

For a full refund of your deposit, you must cancel your reservation withing 30 days of arrival.   Should you need to cancel, between 29 and 7 days prior to your arrival, the first night accommodation fee will be charged.  At your request we may agree to move your reservation to another arrival date.  Should you wish to cancel your reservation in less than 7 days of arrival or in case of no show ; the guest will forfeit the entire accommodation fee which will be debited from your credit card on file. Should you disagree on our policies above please contact us to discuss or we understand that you authorize The Boathouse Resort Tea Gardens to implement the policies where they apply; meaning the fees incurred will be debited from your credit card.

Credit Cards

We accept Credit Cards and Cash but do not accept cheques on arrival. Credit card surcharges apply.

Check In/Check Out

Check-in is from 2.00 pm on the day of arrival and check-out is 10.00 am on the day of departure. Late checkout can be arranged if available, and may incur an extra fee. If you need to check out outside of reception hours please contact us during office hours to finalise your guest account prior to departure.


Our office hours are 8.00 am to 5.00 pm Monday to Friday, Sat & Sun office hours are 8am to 4.00pm. Should you be arriving outside of this time we ask that you call reception to make alternative arrangements. On Arrival full payment for your accommodation is required. Whilst individual apartments can be booked, and all efforts of management will be made to maintain the booking for the chosen apartment, management do not guarantee the allocation of any specific apartment.


Guests are kindly requested to  look after the apartments while staying and keep the kitchen and furniture items in the same apartments. Please do not move the furniture or homeware around when you have a party with group stays. The damage to the apartment or furniture of the apartment will incur furniture replacement fee and/or penalty fee.  If you have a breakage in your apartment, please avoid embarassment and report the issue to Reception.