COVID-19 Cancellation Policy
Covid Positive Result –
If you test Covid Positive and your arrival date is inside the 7 day quarantine period, there is no refund of deposit and you are liable to pay the full amount of the accommodation tariff.
Please ensure you have travel insurance that provides cover for Covid illness and other unavoidable circumstances. You are urged to be careful within the week or two leading up to your holiday at the Resort as there are no refunds provided by the Resort for illness or accident inside 7 days of arrival. Please do what you can to avoid contact with Covid-19 carriers. If you test positive and your arrival date is 8 days or more away, do not contact the Resort. Follow the NSW Health guidelines and once your party all test negative, you are free to arrive and check in on your date. Contact the Resort should you remain negative on the day of arrival.
Government Lockdown – If at any time 30 – 7 days prior to your arrival, your registered address is declared in Covid Lockdown, your deposit will be transferred to a future arrival date. If you are placed into Lockdown 31 days or more prior to your arrival, standard refund terms apply at your choice. Should you enter Lockdown 7 – 1 days prior the day of arrival, your deposit (the first night tariff) is not refundable however, you will not be charged the full price of the Apartment reservation.